EmailWe're Here to Help
If you have any questions about your loan, repayments, account or application, please contact us through any of the following channels.
Customer Support
Email
Phone
WhatsApp
Website online customer support or Zash Loan APP online customer supportBusiness Hours
Monday – Friday08:00 AM – 06:00 PM|
Saturday09:00 AM – 01:00 PM|
Sunday & Public Holidays08:30 AM – 04:00 PM
Complaints & Dispute ResolutionYou may submit your complaint through:
Phone
Written correspondence
Please include:
Full Name
Registered Mobile Number
National ID number
Loan Reference (if applicable)
Description of your complaint
We are committed to:
Handling complaints fairly
Investigating complaints promptly
Keeping customers informed throughout the process
Resolving complaints in accordance with applicable Kenyan laws