What can we help you with?

A: Make sure you uderstand exactly what it means if you borrow money.You must ask the creditor to give you all the information.The creditor must give you all the infromation in language you can understand.

A: Remember it is cheaper to repay loans over a shorter period,Ask what the interest rate is and work out what this means for you.

A: Pay debts on time.tell your creditor if you cannot pay and make a new arrangement with your creditor.

A:Never give your details over the phone unless you called the person or know exactly who you are talking to.

A: Zashloan is a smartphone app, which allows anyone with an android smartphone to apply for a loan.

A: To apply for a Zashloan, Download the Zashloan and go through the loan application process.The whole application process should only take few minutes.This process is absolutely FREE.

A: Once you are approved for a loan it is instantly sent to your M-Pesa account.

A: First loans range from Ksh 500 and can grow up to Ksh 50,000 as you pay back your loans.

A: To increase your loan limit kindly ensure you make early or on-time payments. However, because we consider many factors when determining your loan limit, we cannot guarantee that your loan limit will increase and by how much.

A: Simply follow the instructions by answering all the questions as asked.Make sure to provide authentic information about yourself.

A: Zash uses your answers to the loan application questions as one component of determining eligibility for a Zashloan.

A: Zashloan uses data from your phone including your handset details and financial transactions messages and your reason for borrowing.We combinethis with your Zashloan repayment history to build an individualised credit score and determine the loan offer suitable for you.

A: When this happens please check your M-Pesa acc balance to see if the amount has already been credited sometimes there can be a delay. Also, please contact cs@Zashloan.com to enquire.

A: On the log in page click on Forget password and input the mobile number you registered with then type the verification text given and submit. You will receive another verification code(OTP number) on SMS input the code and select new password of your choice then submit.

A: You repay the loan by sending the total amount due to our M-Pesa pay bill no. 733555 and input your mobile number as the account number.You can also repay your loan through the Zashloan App on your phone.

A: Yes,you can,through the M-pesa Paybill and the account number being the mobile number of the person who took the loan.

A: late loan repayments automatically incure a late interest of 2.5% per day.It is therfore advised thet one does not exceed the repayment period.

A: For a Loan that has been overdue for a loan time, The customer can try applying for a loan after some period of 1 week.

A: After reconciliation of all payments,excess funds will be reversed to your M-pesa account within 7 days or used to offset current loan.

A: The repayment extension is for users who have a loan which is due but they are not able to fully pay the loan on time.

A: You will request for the extension by contacting us to open extension.After we open extension, you must login to the app, and apply for extension on the home page and pay the extension interest within 24 hrs.

A: No, the loan won't be charged overdue interest for the period of extension and we will not start collection process until the end of the extension period.

A: The extension equals the number of days that the loan was originally given.

A: It is a copon used to reduce your total amount to be paid.Select one of the repayment coupons you have when you apply for a loan.You repayment amount will be automatically reduced for this time.Please note that the coupons need to be used before expiration.

A: It is a coupon used to increase your total amout that you can get when you apply for a loan.Select one of the borrow coupons you have when you apply foe a loan.You borrow amount will be automatically increased for this time.Please note that the coupons need to be used before expiration.

A: You can check all your coupons through the 'Bonus' page.

A: You can only use one coupon at a time.

A: Each coupon has its own timeframe contact us for more details on a specific coupon.

A: Registered users who meet terms & conditions of the promotion.